Average reply · under 2 hours

How can we help you?

Our team of physician reviewers is here to support your residency journey. Get answers, guidance, and expert assistance within hours.

Get in touch

Choose your preferred channel

We're available through multiple channels to serve you better.

Recommended

Email Support

Fastest response time

support@myerasediting.com
Response · < 2 hours

Live Chat

Instant assistance

Available 9 AM – 11 PM EST
Response · < 2 minutes
Send a message

We typically respond within 2 hours

Common questions

What can we help you with?

Here are the most common topics our clients ask about.

Application Review

  • How the review process works
  • Turnaround times and deadlines
  • Revision policies
  • Specialty-specific guidance

Pricing & Payment

  • Package comparisons
  • Payment plans available
  • Group discounts
  • Refund policy

Technical Support

  • Account access issues
  • Document upload problems
  • Platform navigation
  • Order status updates

Our response time guarantee

We understand ERAS deadlines don't wait. We guarantee:

< 2 hrEmail response (business hours)
< 30 minUrgent deadline inquiries
24/7Application-season support